Payment Policy

Effective Date: January 6, 2025
Address: 8705 Sheridan Rd, Burt, Michigan (MI), 48417
Phone: (989) 770-4595
Email: info@activeluis.com
Website: https://activeluis.com/

At ActiveLuis, we are committed to ensuring a secure, smooth, and transparent payment process for all our customers. This Payment Policy provides details about accepted payment methods, refund conditions, and additional terms associated with transactions on our platform. By making a purchase with ActiveLuis, you agree to the following terms.

1. Accepted Payment Methods

We provide several secure payment options to suit your needs:

  • Credit/Debit Cards: Visa, Mastercard, American Express, Discover.
  • Digital Wallets: PayPal, Apple Pay, Google Pay.
  • Bank Transfers: For bulk purchases or specific arrangements, available upon request.
  • Checks: Accepted for approved transactions; processing may take up to 5 business days.

Note: Payment options may vary depending on geographic location.

2. Payment Terms

Upfront Payment:

  • All orders must be paid in full at the time of purchase unless specified otherwise in a custom agreement.
  • Orders are only processed after successful payment confirmation.

Recurring Payments:

For subscription-based services, payments will be automatically charged on the renewal date using the saved payment method.

3. Pricing and Taxes

  • Pricing: All prices are displayed in USD unless otherwise stated.
  • Taxes: Sales tax is calculated and applied during checkout based on the shipping address.

For international orders, customers may be responsible for import duties, customs fees, or local taxes based on their country’s regulations.

4. Refund and Cancellation Policy

Refunds:

  • Refund requests must be initiated within 14 days of purchase.
  • Items must be unused and returned in their original packaging to qualify for a refund.
  • Refunds will be processed within 7-10 business days to the original payment method after the return is received and approved.

Cancellations:

  • Orders can be canceled without penalty within 24 hours of purchase.
  • Orders already shipped cannot be canceled but may be returned through our Return Policy.

Subscriptions: Subscription fees are non-refundable after the renewal date. Cancel at least 48 hours before renewal to avoid charges.

5. Payment Security

We take the security of your payment information seriously:

  • SSL Encryption: Ensures that all transactions on our platform are encrypted and secure.
  • PCI DSS Compliance: Adheres to the highest industry standards for payment processing.
  • Fraud Protection: Suspicious transactions may require additional verification.

ActiveLuis is not responsible for unauthorized transactions due to negligence in securing your credentials.

6. Failed or Late Payments

If a payment fails or is declined:

  1. You will be notified and prompted to update your payment details.
  2. Orders or services may be delayed until the issue is resolved.
  3. Repeated failures may result in account suspension.

Late Fees: For custom payment plans, a late fee of 5% may apply to balances overdue by more than 7 days.

7. Custom Payment Plans

We offer flexible payment plans for bulk orders, partnerships, or enterprise clients. Please contact us for a tailored agreement to meet your needs.

8. Contact Information

For payment-related inquiries, please reach out to us:

Our support team is available Monday through Friday, 9:00 AM to 5:00 PM (Eastern Time).

9. Updates to the Payment Policy

ActiveLuis reserves the right to update or modify this policy at any time. Any significant changes will be communicated through our website or via email.

10. Disclaimer

By completing a transaction with ActiveLuis, you acknowledge that you have read, understood, and agreed to this Payment Policy. For more details, refer to our Terms of Service and Privacy Policy.