Refund and Returns Policy for Activeluis

Effective Date: January 6, 2025

At Activeluis, customer satisfaction is our top priority. We want you to be completely happy with your purchase. However, if you are not satisfied with your order for any reason, we offer a detailed refund and returns policy to make the return process as simple as possible. Please take a moment to read our policy below for all the information you need.

1. Eligibility for Returns

You have 30 days from the date of delivery to request a return. To be eligible for a return, the following conditions must be met:

  • The item must be unused and in the same condition that you received it.
  • The item must be in its original packaging (including any tags, labels, and accessories). Items that are used or have been altered in any way are not eligible for return.
  • The item must be purchased from Activeluis and we must be able to verify your purchase through a receipt or order number.
  • If you received a defective or damaged item, please contact us immediately to arrange a return or replacement.

2. Non-Returnable Items

Due to the nature of certain products, some items cannot be returned. These include:

  • Custom or Personalized Items: Any products that are customized or personalized, such as engraved items or specially made decorations, are non-returnable unless they are defective.
  • Seasonal or Holiday Decor: Products bought as part of a seasonal promotion or during peak holiday times may have restrictions on returns after the holiday season has passed.
  • Used or Altered Products: Products that have been used or modified in any way, including removed packaging or opened items, are non-returnable.
  • Gift Cards: Gift cards are non-refundable and cannot be returned for cash or credit.

3. Return Process

Returning an item to Activeluis is simple. Please follow these steps to initiate the return:

  1. Contact Us: Start by contacting our customer service team at info@activeluis.com or by calling (989) 770-4595. Please have your order number ready and let us know which item(s) you wish to return.

  2. Return Authorization: Our customer service team will review your request and provide you with return instructions, including a Return Authorization Number and the address for returning your item(s). All returns require a return authorization.

  3. Pack the Item: After receiving your return authorization, carefully package your item(s) in their original packaging, including all accessories, tags, and instructions. We highly recommend using a trackable shipping service or purchasing shipping insurance to ensure the item is returned safely.

  4. Return Shipping: Return shipping is the responsibility of the customer unless the return is due to an error on our part (such as receiving a defective or incorrect item). We suggest using a reputable shipping service with tracking to ensure your return is processed smoothly.

  5. Return Processing: Once your item is received, it will be inspected to ensure it meets our return criteria. If everything checks out, we will process your refund. Returns are usually processed within 7-10 business days after receiving the returned item.

4. Refunds

Once your return is approved, we will issue a refund for the item(s) returned. Please note the following:

  • Refund Method: Refunds will be issued to the original payment method used at the time of purchase.
  • Refund Processing Time: Once your return is approved and processed, your refund will typically be issued within 7-10 business days. Please be aware that it may take additional time for your financial institution to post the refund to your account.
  • Shipping Costs: Shipping fees are non-refundable, except in cases where we made an error, such as shipping a defective or incorrect item.
  • Partial Refunds: In some cases, such as when the item is not returned in its original condition or packaging, we may offer a partial refund. If you do not return all parts or accessories, your refund may be adjusted accordingly.

5. Exchanges

We currently do not offer direct exchanges. If you wish to receive a different product, please return the original item following the procedure outlined above and place a new order for the replacement product.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a free return shipping label and provide you with a replacement or a full refund, depending on your preference. Please note that we may request photographs of the damage or defect in order to process the return quickly.

7. Final Sale Items

Items marked as “Final Sale” or “Clearance” are not eligible for return or refund. Please carefully check the product description before purchasing, as these items are sold as-is.

8. Late Returns

Any return request made after the 30-day return window has closed will not be accepted. We encourage you to inspect your purchase as soon as it arrives to ensure that it meets your expectations.

9. Shipping Charges for Returns

If you are returning an item for any reason other than a defect or shipping error on our part, the customer is responsible for the return shipping costs. We recommend using a shipping method with tracking and insurance to avoid any loss during the return process.

10. How to Contact Us

If you have any questions or need further assistance regarding returns, refunds, or exchanges, feel free to reach out to us:

Activeluis
Street: 8705 Sheridan Rd, Burt, Michigan(MI), 48417
Phone number: (989) 770-4595
Email: info@activeluis.com
Website: https://activeluis.com/

By shopping with Activeluis, you acknowledge and agree to the terms outlined in this Refund and Returns Policy. We aim to provide an exceptional shopping experience, and we are committed to resolving any issues you may encounter in a prompt and fair manner.