Sales Policy for Activeluis

Effective Date: January 6, 2025

At Activeluis, we are dedicated to providing high-quality Christmas decorations and holiday products to help make your celebrations memorable. By shopping with us, you agree to the terms and conditions outlined in this Sales Policy. Please read the following carefully to understand the guidelines surrounding your purchases, payment methods, shipping, and order fulfillment.

1. Product Availability and Pricing

  • Product Availability: While we strive to maintain accurate stock levels for all products listed on our website, product availability may vary. If an item you order becomes out of stock after you have placed your order, we will notify you as soon as possible. In such cases, we will either offer you an alternative product or provide you with a refund.
  • Pricing: All prices listed on our website are in USD and are subject to change without notice. We reserve the right to correct any pricing errors that may occur due to technical issues or incorrect information being displayed. Prices do not include taxes or shipping costs, which will be calculated at checkout.

2. Order Placement

  • Order Confirmation: Once your order is placed, you will receive an email confirmation that details the items purchased, total cost, and shipping information. Please review the confirmation carefully and ensure all information is correct. If you need to make any changes or cancel your order, please contact us immediately. We will do our best to accommodate changes, but orders are processed quickly, and we cannot guarantee changes once the order is confirmed.
  • Order Cancellation: If you wish to cancel an order after it has been placed, please contact us as soon as possible at info@activeluis.com or by calling (989) 770-4595. If the order has not yet been shipped, we will cancel it and issue a full refund. If the order has already been shipped, you will need to follow our standard return process.

3. Payment Methods

We accept a variety of payment methods to make your shopping experience as convenient as possible:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal
  • Other secure payment methods as available at checkout

All payments are processed securely through our payment gateway, which uses encryption to protect your personal and payment information.

4. Sales Tax

Sales tax will be applied to orders as required by state and local laws. The appropriate tax rate for your shipping address will be calculated at checkout, and the total will be included in the final order total.

5. Shipping and Delivery

  • Processing Time: Orders are usually processed and shipped within 1-3 business days of receiving your payment. If there are any delays in processing, we will notify you via email.
  • Shipping Methods: We offer a range of shipping options based on your location and the urgency of your order. Shipping costs will be calculated during checkout. You will be provided with tracking information once your order has been shipped.
  • International Shipping: At this time, we only offer shipping within the United States. We do not currently offer international shipping, but we may expand our shipping options in the future.
  • Delivery Times: Delivery times vary based on the shipping method selected and your location. Standard shipping usually takes 5-7 business days from the shipping date. Expedited shipping options are available at checkout for faster delivery.

6. Order Issues

  • Shipping Errors: If there is an issue with the delivery of your order, such as a lost or damaged package, please contact us immediately. We will work with the shipping carrier to resolve the issue as quickly as possible.
  • Product Defects or Damage: If you receive a defective or damaged item, please contact us within 7 days of receiving the product. We will arrange for a replacement or refund at no additional cost to you.

7. Returns and Exchanges

  • Return Policy: For information on returns, please refer to our detailed Refund and Returns Policy, which outlines the conditions and process for returning items purchased from Activeluis. In general, items may be returned within 30 days of receipt, provided they are in their original condition and packaging.
  • Exchanges: If you would like to exchange an item, please return the original item as per our returns policy and place a new order for the replacement item.

8. Promotions and Discounts

  • Discounts and Coupons: Activeluis may offer various promotions, discounts, or special offers from time to time. These promotions will be clearly stated on our website or via email. Coupons or promotional codes must be applied at checkout for the discount to be applied to your order. Promotions cannot be combined with other offers unless otherwise stated.
  • Seasonal Sales: We may offer special sales during peak holiday times, such as Christmas or Black Friday. These promotions may have specific terms and conditions, which will be outlined in the promotion details.

9. Account Creation

While you are not required to create an account to place an order with Activeluis, creating an account will allow you to easily track your orders, store shipping information for faster checkout, and receive updates about promotions and new products. You are responsible for maintaining the confidentiality of your account information and password, and you agree to notify us of any unauthorized use of your account.

10. Customer Support

If you have any questions or concerns about your order or any aspect of our sales process, please do not hesitate to contact our customer support team. We are here to assist you and ensure that your shopping experience with Activeluis is seamless and enjoyable.

Contact Information:
Email: info@activeluis.com
Phone: (989) 770-4595
Website: https://activeluis.com
Address: 8705 Sheridan Rd, Burt, Michigan 48417