Shipping Policy

Effective Date: January 6, 2025
Address: 8705 Sheridan Rd, Burt, Michigan (MI), 48417
Phone: (989) 770-4595
Email: info@activeluis.com
Website: https://activeluis.com/

At ActiveLuis, we are dedicated to delivering your orders quickly and securely. This Shipping Policy provides detailed information about our shipping options, costs, delivery timelines, and more. By placing an order, you agree to the terms outlined below.

1. Shipping Destinations

We offer both domestic and international shipping to meet the needs of our customers:

  • Domestic Shipping: Available to all U.S. states, including Alaska, Hawaii, and U.S. territories.
  • International Shipping: Available to select countries worldwide. Shipping eligibility is confirmed during checkout.

Note: Certain remote locations may not be eligible for shipping due to carrier restrictions.

2. Shipping Methods

We provide a range of shipping options to suit your preferences:

  • Standard Shipping: Economical option with delivery in 5-7 business days (domestic).
  • Expedited Shipping: Faster delivery, typically within 2-3 business days (domestic).
  • Overnight Shipping: Next-day delivery for urgent orders, subject to cutoff times.

Carriers: We partner with trusted carriers such as USPS, UPS, FedEx, and DHL. The carrier is chosen based on the destination and shipping method selected.

3. Shipping Costs

Shipping costs are calculated at checkout and depend on:

  • The weight and dimensions of the package.
  • The shipping destination.
  • The selected shipping method.

Free Shipping:

  • Domestic orders over $100 qualify for free standard shipping.
  • Free shipping promotions may be offered during special events or sales.

International Orders: Customers are responsible for any customs duties, taxes, or fees applicable in their country.

4. Order Processing Times

  • Standard Orders: Processed within 1-2 business days.
  • Customized or Bulk Orders: May take 3-5 business days to process.

Orders placed after 12:00 PM (Eastern Time) or on weekends/holidays will be processed the next business day.

5. Delivery Timelines

Estimated delivery times are as follows:

  • Standard Shipping: 5-7 business days (domestic).
  • Expedited Shipping: 2-3 business days (domestic).
  • International Shipping: 10-15 business days, depending on the destination and customs processing.

Delays: External factors such as weather, customs clearance, or carrier disruptions may impact delivery times. While we strive for prompt delivery, such delays are beyond our control.

6. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this number to monitor the status of your shipment on the carrier’s website.

7. Lost, Damaged, or Delayed Shipments

Lost Packages:

  • If your package is lost during transit, contact us immediately.
  • We will work with the carrier to locate your order or issue a replacement/refund if necessary.

Damaged Packages:

  • If your package arrives damaged, notify us within 7 days of delivery.
  • Provide photos of the damaged package and contents for assessment.

Delayed Shipments:

While delays are uncommon, we will assist in resolving any issues with the carrier to ensure your satisfaction.

8. International Shipping Policies

For international shipments:

  • Customs clearance may add additional time to the delivery process.
  • Customers are responsible for any import duties, taxes, or fees.
  • Ensure that your shipping address complies with local regulations to avoid delays.

9. Address Accuracy

It is your responsibility to provide accurate and complete shipping information.

  • Incorrect or incomplete addresses may result in delays or undeliverable packages.
  • If an error is detected, please contact us immediately to update your information before shipping.

10. Cancellations and Modifications

  • Orders can be canceled or modified within 24 hours of placement.
  • Once an order has been shipped, modifications are no longer possible, and the return process must be followed.

11. Return Shipping

For returns, customers are responsible for return shipping costs unless the return is due to a mistake or defect on our part. Visit our Return Policy for further instructions.

12. Customer Support

For shipping-related inquiries, please contact us:

Our support team is available Monday through Friday, 9:00 AM to 5:00 PM (Eastern Time).

13. Updates to the Shipping Policy

ActiveLuis reserves the right to update this policy at any time. Changes will take effect immediately upon posting on our website. Significant updates will be communicated via email or through the website.